These Terms of Service (the “Terms”) are a binding agreement between OMRI AI, Inc. (“OMRI,” “we,” “us”) and the person or entity agreeing to them (“you” or “Customer”). By signing up for, accessing, or using the OMRI platform at joinomri.com (the “Service”), you agree to these Terms.
1. The Service
OMRI provides an AI voice agent that answers inbound phone calls for restaurants, takes orders, sends payment links by SMS, and pushes orders into the restaurant’s point-of-sale (“POS”). Features, AI behavior, and integrations may change over time.
2. Accounts
You must provide accurate information to sign up and keep your credentials confidential. You are responsible for everything that happens under your account. You must be authorized to bind the restaurant or business you sign up on behalf of.
3. Subscription and fees
- OMRI is offered on a monthly or annual subscription. Current pricing appears on the OMRI website or in your order form.
- Fees are billed in advance and are non-refundable except where required by law. You authorize us (through our payment processor, Stripe) to charge your payment method on each renewal until you cancel.
- Telephony pass-through: call minutes, SMS segments, and phone-number rental may be billed at cost or at a published markup in addition to the subscription.
- Taxes are your responsibility unless we are legally required to collect them.
4. Free trials and demos
If we offer you a free trial or a live demo, it is provided as-is for evaluation only. We may modify or end it at any time. Any data created during a trial may be deleted if you do not convert to a paid subscription.
5. Your content and your customers
You retain ownership of your menu, recordings, call transcripts, and order data (“Customer Data”). You grant OMRI a non-exclusive, worldwide license to use Customer Data solely to provide and improve the Service. You represent that you have all rights and consents required to use Customer Data with the Service, including to record calls where your jurisdiction requires notice or consent.
6. Acceptable use
You agree not to:
- Use the Service to send unsolicited marketing SMS or robocalls.
- Violate any law, including TCPA, CAN-SPAM, and CPRA/CCPA.
- Interfere with the Service, probe for vulnerabilities, or circumvent rate limits.
- Resell or white-label the Service without a written agreement with OMRI.
- Use the Service to take orders for regulated goods you are not licensed to sell.
7. Integrations and third parties
OMRI connects to third-party services you authorize (for example, Clover, Square, Toast, SpotOn, Stripe, Twilio, GoHighLevel, Retell, OpenAI, Google). Your use of those services is governed by their own terms. OMRI is not responsible for outages, errors, or changes in third-party services.
8. Service levels
We work hard to keep the Service available, but we do not guarantee uninterrupted operation. Planned maintenance will be announced when practical. Beta features are clearly labeled and offered without warranty.
9. Intellectual property
OMRI and its licensors own the Service, including all software, models, dashboards, and trademarks. We grant you a limited, non-exclusive, non-transferable right to use the Service during your subscription. No rights are granted to you by implication.
10. Confidentiality
Each party will protect the other’s non-public information with at least the same care it uses for its own confidential information, and not use or disclose it except to provide or use the Service.
11. Termination
You may cancel your subscription at any time from your dashboard or by emailing hello@joinomri.com. Cancellation takes effect at the end of the current billing period. We may suspend or terminate your access for material breach, non-payment, or illegal activity, with notice where practical.
Upon termination, your access to the dashboard will end. We will retain Customer Data for up to 90 days so you can export it, then delete it, unless law requires longer retention.
12. Disclaimers
THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, OMRI DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE ERROR-FREE, THAT AI RESPONSES WILL BE ACCURATE IN EVERY CASE, OR THAT DATA WILL NEVER BE LOST.
13. Limitation of liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS OR REVENUES. EACH PARTY’S TOTAL LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS WILL NOT EXCEED THE AMOUNTS YOU PAID TO OMRI IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
14. Indemnification
You will defend, indemnify, and hold harmless OMRI from any third-party claim arising out of (a) Customer Data, (b) your use of the Service in violation of these Terms, or (c) your failure to provide required disclosures to end callers.
15. Governing law and disputes
These Terms are governed by the laws of the State of California, without regard to its conflict-of-laws rules. The state and federal courts located in Stanislaus County, California, will have exclusive jurisdiction over any dispute, except that either party may seek injunctive relief in any court of competent jurisdiction.
16. Changes to these Terms
We may update these Terms from time to time. If a change is material we will notify you by email or in-product. Your continued use of the Service after the effective date of a change means you accept the new Terms.
17. Miscellaneous
These Terms are the entire agreement between you and OMRI about the Service. If a provision is unenforceable, the rest will remain in effect. Failure to enforce a provision is not a waiver. You may not assign these Terms without our written consent; we may assign them in connection with a merger, acquisition, or sale of assets.
18. Contact
OMRI AI, Inc. · Modesto, California, USA
Email: hello@joinomri.com